Responsible Gaming

Responsible gaming at power-play means making informed, mindful choices so gambling remains entertainment-not a source of financial or personal harm. Our goal is to equip you with transparent tools, clear limits, and direct access to help. When you need support, power-play will respond quickly, confidentially, and in line with Canadian regulatory standards, including AGCO/iGO (Ontario) and Curaçao requirements for players outside Ontario. Only individuals of legal age in their province/territory may use our services at power-play-ca.com.

Risk Awareness

OBSERVE

• Betting more often or for longer than planned
• Chasing losses or increasing stakes to recover money
• Thinking about gambling when not playing; feeling restless if unable to play
• Borrowing money or using funds needed for bills/essentials
• Hiding gambling from family/friends; neglecting work, study, or relationships
• Repeated failed deposit attempts or multiple payment methods to continue betting

EXPAND

Risk can rise when gambling becomes a coping strategy (stress, anxiety, boredom), when alcohol/drugs are involved, or when rapid-play products are used without limits. Ontario players may face additional safeguards mandated by AGCO/iGO; outside Ontario, power-play applies equivalent protections under Curaçao licensing.

REFLECT: 1‑Minute Self‑Check

• I spend more than I can afford on gambling.
• I return to win back losses.
• I have missed work/studies or important events due to gambling.
• Friends/family have expressed concern about my gambling.
• I feel anxious or irritable when I try to stop.

If you answered "yes" to any, consider setting limits, taking a Time‑Out, or contacting the support resources below.

Limits & Tools

OBSERVE

power-play provides configurable tools in your account to reduce risk: deposit limits (daily/weekly/monthly), session time limits, reality checks, Time‑Outs, and self-exclusion. Ontario players may be prompted to set limits during registration per AGCO/iGO standards.

EXPAND: How to set limits

1. Log in at power-play-ca.com and go to: Account > Responsible Gaming > Limits.
2. Select Deposit Limit and choose period: Daily, Weekly, or Monthly.
3. Enter a CAD amount (e.g., CAD 50/day; CAD 150/week; CAD 500/month). Choose what you can comfortably afford.
4. Confirm. Decreases take effect immediately. Increases are subject to a cooling‑off period (minimum 24 hours) and re‑confirmation.

Session and Reality Checks

• Session Limit: Set a time cap (e.g., 30, 60, 120 minutes). You will be reminded and logged out when the limit is reached.
• Reality Check: Enable on-screen reminders at intervals (e.g., every 15-30 minutes) showing time spent and net results.

Time‑Out (24-72 hours)

1. Account > Responsible Gaming > Time‑Out.
2. Pick a pause duration: 24, 48, or 72 hours.
3. Confirm. You cannot place bets or deposit until the Time‑Out ends. You may withdraw available real‑money funds if permitted by regulation and status of your account.

Regional Compliance Note: In Ontario, limit-setting and cooling‑off rules follow AGCO/iGO standards. Outside Ontario, equivalent or stricter internal controls apply under Curaçao license OGL/2025/999/0482 (Deck Entertainment B.V.).

Self-Exclusion

OBSERVE

Self‑exclusion is a formal break from gambling for a minimum fixed period to protect you from harm. It cannot be overridden once confirmed.

EXPAND: How to self‑exclude

1. Go to Account > Responsible Gaming > Self‑Exclusion.
2. Select a term:
   • Temporary: 6, 12, or 24 months
   • Permanent/Lifetime: Indefinite (no reactivation)
3. Read the consequences summary and confirm your choice.
4. You will receive on-screen and email confirmation.

Ontario-specific option

• If you are in Ontario, you can also enroll in the iGaming Ontario self‑exclusion program, which applies across participating iGO‑regulated sites. Follow iGO's instructions for enrollment and term selection.

Consequences

• Access: You cannot log in, deposit, or place bets during the exclusion. Marketing from power-play will be stopped as soon as practicable.
• Funds: Real‑money balances may be withdrawn on request if allowed by law and after standard ID/AML checks. Bonus funds and unused free bets are forfeited. Pending bets are settled per game rules; resulting real‑money may be withdrawable subject to verification.
• Reactivation: Not possible until the selected term ends. A cooling‑off and positive confirmation may be required before re‑opening. Permanent exclusions are not reversible.

Reflect: If you are uncertain which option to choose, start with a longer Time‑Out or the shortest self‑exclusion term and consult a professional helpline below.

Support Resources

OBSERVE

Canada provides confidential, free support-typically on a provincial basis. Below are recognized resources. Call 911 for emergencies.

EXPAND: Canada provincial support (24/7 unless noted)

• Ontario - ConnexOntario: 1‑866‑531‑2600 (English/French; interpretation available)
• British Columbia - BC Gambling Support Line: 1‑888‑795‑6111 (multilingual via interpretation)
• Alberta - AHS Addiction Helpline: 1‑866‑332‑2322 (multilingual via interpretation)
• Saskatchewan - Problem Gambling Helpline: 1‑800‑306‑6789 (English; interpretation may be available)
• Manitoba - Manitoba Problem Gambling Helpline: 1‑800‑463‑1554 (English/French)
• Québec - Jeu: Aide et Référence: 1‑800‑461‑0140 (Français/English)
• Atlantic Canada (NB, NS, PEI, NL) - Atlantic Problem Gambling Helpline: 1‑888‑347‑8888 (English/French)

Note: Availability and languages are managed by each province and may change. If a number is unavailable, dial 811 or check your provincial health site for current contacts.

INTERNATIONAL SUPPORT ORGANIZATIONS

Self-exclusion schemes by country

• UK - GamStop (national online self‑exclusion): gamstop.co.uk
• Spain - General Registry of Gambling Access Interdictions (RGIAJ): ordenacionjuego.es
• Canada - Provincial programs (e.g., iGaming Ontario self‑exclusion; VSE via provincial lottery corporations). Check your province for eligibility and scope.

Blocking tools

• Gamban - device/site blocking: gamban.com
• BetBlocker - free multi‑device blocking: betblocker.org
• Bank/Payment blocks - enable gambling merchant blocks where your bank offers this feature.

Family and friends

• Gam‑Anon (support for affected others): gamanon.org
• Gambling Therapy Family & Friends Forum: gamblingtherapy.org
• Provincial helplines above can also guide family members to counseling and crisis support.

Confidentiality: All help resources listed are independent from power-play. They offer confidential support and can advise on counseling, financial guidance, and crisis management.

Help for Family

OBSERVE

Concerned about someone's gambling? Early, non‑judgmental conversations and clear boundaries help.

EXPAND: How to talk and assist

• Choose a calm moment. Focus on specific behaviors and impacts, not blame.
• Encourage professional help: offer to call a provincial helpline together.
• Protect essentials: separate finances, set spending limits, and consider blocking tools on shared devices.
• Look after yourself: seek support, counseling, or peer groups.

REFLECT: Next steps

• Share helpline details (see above) and arrange an appointment with a licensed therapist specializing in gambling.
• For immediate risk (debt/mental health), contact provincial crisis lines or 911.
• Join Gam‑Anon or Gambling Therapy Family forums for ongoing peer support.

Operator's Commitment

OBSERVE

power-play is operated by Deck Entertainment B.V. (Reg. No. 144851, Curaçao) at power-play-ca.com. Licensing: Curaçao Gaming Authority OGL/2025/999/0482 (active in 2025) for Canadian players outside Ontario; in Ontario, operations are regulated by the Alcohol and Gaming Commission of Ontario (AGCO) with an iGaming Ontario agreement.

EXPAND: Risk monitoring and interventions

• Behavioral analysis: spikes in deposits, extended sessions, late‑night patterns, chasing losses, multiple failed payment attempts.
• Controls: reality checks, mandatory cooling‑off for limit increases, session logout at configured times.
• Proactive contact: We may reach out if risk flags are triggered, to offer limits, Time‑Out, or self‑exclusion and provide support links.
• Advertising: On self‑exclusion or upon request, we suppress marketing where technically feasible.
• Underage/identity checks: Strict KYC; accounts of under‑age persons are closed and funds handled per law.

REFLECT: When we initiate contact

• Significant increase in net losses or deposit frequency over a short period
• Multiple limit‑increase requests soon after decreases
• Evidence of impaired control (e.g., repeated reversals, failed affordability self‑checks)
• Direct disclosure by the player or third‑party reports (handled per privacy law)

Outreach respects privacy laws and is intended to support safer play; it does not replace your right to set or change protections at any time.

Updates

OBSERVE

Responsible gaming rules evolve with regulation and best practices.

EXPAND

• We notify material changes via email to your registered address and by notices/banners in the Account > Responsible Gaming area.
• Updated terms are posted on this page; continued use indicates acceptance where legally valid.

REFLECT

Last updated: 2025-10-27

Contact & Feedback

OBSERVE

Official website: https://power-play-ca.com. Corporate entity: Deck Entertainment B.V., Pletterijweg 43, 1st Floor, KeyDoS Building, Curaçao. Ontario operations: licensed by AGCO with iGaming Ontario agreement. Payment processing partner: Finacol Limited, Athinon 5, 1015 Nicosia, Cyprus.

EXPAND: How to reach our Responsible Gaming team

• In‑account secure messaging: Account > Support > Responsible Gaming (preferred; ensures verified assistance).
• If you cannot access your account, use the form below. For urgent wellbeing concerns, contact the provincial helplines above.

Note: To protect your data and verify identity, we do not publish a public responsible‑gaming phone number or email. We respond promptly via the secure channels above.

REFLECT: Responsible Gaming Request Form

Full name


Email (registered on account)


Account ID (if known)


Province/Territory


Request type
Set/adjust limits Time‑Out Self‑exclusion Marketing suppression Other

Details


I consent to power‑play processing my request for responsible gaming support and to identity verification checks.

Submit request

Age and jurisdiction notice: Minimum legal age is 19 in most provinces/territories (18 in AB, MB, QC). Services are available only where legally permitted and geolocation/KYC is confirmed. Gambling involves financial risk; please play responsibly.