Terms & Conditions

These Terms govern your relationship with the operator of the website https://power-play-ca.com ("power-play"). Effective date: 1 January 2025.

Observe: The operator is Deck Entertainment B.V., registered in Curaçao (No. 144851), providing online gaming to Canadian users, with Ontario operations under AGCO/iGaming Ontario standards and other Canadian access under a Curaçao licence where lawful.

Expand: This document integrates Ontario-specific requirements (19+ age, AGCO/iGO standards) and non-Ontario access under Curaçao licence OGL/2025/999/0482, with payments processed in some cases by Finacol Limited (Cyprus). Users must meet local legal eligibility and identity verification standards.

Reflect: By using power-play, you accept these Terms, our Privacy Policy, and any Game or Promotion Rules displayed on-site or in your account. If you disagree, discontinue use immediately.

Definitions

Observe: Clear terms reduce ambiguity and support compliance across Ontario and non-Ontario Canadian users.

Expand: Definitions align with AGCO/iGO standards, Curaçao licensing practice, and common industry usage.

Reflect: Terms below apply throughout these Terms and related policies.

Operator: Deck Entertainment B.V., Pletterijweg 43, 1st Floor, KeyDoS Building, Curaçao, operating https://power-play-ca.com as "power-play". Ontario operations are conducted under AGCO registration and an iGaming Ontario (iGO) operating agreement (active in 2025). Non-Ontario access is offered under Curaçao licence OGL/2025/999/0482, where lawful.
User/Player/You: A natural person who creates or uses an account on power-play.
Account: Your registered profile used to access services, subject to KYC/AML checks.
Bet/Wager: A stake placed on a game or event in accordance with the relevant game rules.
Bonus/Promotion: Any inducement, credit, free spin/bet, or similar offer subject to specific conditions.
Real Money Balance: Deposited funds and cash winnings withdrawable subject to verification.
Bonus Balance: Funds/credits subject to wagering or other restrictions before withdrawal.
Self-Exclusion: A user-initiated restriction preventing access for a defined period (including Ontario's My PlayBreak).
KYC/AML: Know-Your-Customer and anti-money laundering/anti-terrorist financing checks.
Obvious Error: A manifest pricing/resulting error that a reasonable person would recognize as a mistake.

Account Registration

Observe: Eligibility and KYC protect users and ensure regulatory compliance in Canada and Ontario.

Expand: Requirements reflect Ontario's 19+ standard, geolocation, and enhanced identity checks, and Curaçao norms for non-Ontario access where lawful.

Reflect: The steps and duties below define your obligations to keep data accurate and secure.

Eligibility and age

Ontario: You must be at least 19 years old and physically located in Ontario when wagering.
Non‑Ontario Canada: Access is only where lawful and you meet the local minimum legal age (generally 19; never below 18). If local law requires 19, you must be 19+. You must not access from Quebec or any prohibited jurisdiction if doing so would breach local law.
One account per person: Multiple or shared accounts are prohibited.

Registration and verification

Process: Submit accurate personal details, verify email/phone, and accept these Terms.
KYC Documents: On request, provide government ID, selfie/biometric match, proof of address, payment method ownership, and source of funds. Ontario users are subject to geolocation and enhanced verification before wagering.
Ongoing obligations: Keep details up to date; promptly respond to verification requests. We may suspend until satisfactory completion.

Security and responsible access

Password security: Keep credentials confidential; you are responsible for activity under your account.
Prohibited use: Third-party access, VPN/spoofing to bypass geolocation, or use on behalf of others is forbidden.
Self-exclusion: Ontario users may use My PlayBreak; all users may request self-exclusion via account settings or support.

Betting & Gameplay Rules

Observe: Clear bet acceptance, settlement, and conduct rules are essential for fairness and compliance.

Expand: Rules incorporate AGCO/iGO standards, RNG certification norms, and Curaçao practices for non-Ontario access.

Reflect: Your wagers are governed by these Terms and the specific Game Rules shown before you play.

Placing bets

Acceptance: A bet is accepted when it appears in your bet history with an ID/timestamp and funds are deducted.
Limits: Minimum/maximum stakes are displayed per game/event and may vary by user, game, or jurisdiction.
Types: Slots, table games, live casino, and other approved games. Ontario users see only AGCO/iGO‑approved titles.

Modification, cancellation, settlement

Before start: Bets cannot be modified or cancelled once placed unless the interface provides a permitted cash-out or cancellation feature.
Voids: We may void/adjust bets for obvious errors, malfunction, incomplete events, or regulatory directives. Voided bets are returned to the Real Money Balance.
Settlement: Results are determined by the game's RNG/provider systems or official event outcomes and recorded in our systems as final, subject to error correction.

Fair play and conduct

Integrity: No collusion, advantage play exploiting bugs, bots, multi-accounting, or fraudulent payments.
Live chat: No harassment, hate speech, threats, spam, or solicitation. Breaking rules may lead to mute, suspension, or closure.
Malfunction: Game malfunctions void all affected bets/pays; we will restore the account to the pre-error state where feasible.

Bonus Terms

Observe: Promotions require precise, accessible conditions; Ontario inducement rules require special handling.

Expand: Terms address wagering, time limits, game contributions, and non‑stacking, with Ontario visibility controls.

Reflect: Each offer includes specific rules which prevail over general terms where stricter.

Eligibility and activation

Ontario: Promotions/inducements are presented only on-site/in-account in compliance with AGCO Standards. You must actively opt in.
Activation: Follow the offer's steps (e.g., opt-in, deposit code). Offers are personal, non-transferable, and may require KYC completion.

Wagering and restrictions

Wagering: Unless stated otherwise, bonus funds/free spins require 35x wagering of bonus amount; free bet winnings may be credited as bonus and require 10x wagering. Wagering must be completed within 30 days (free spins within 7 days).
Game contribution: Slots 100% (excluding restricted titles); table games/live casino 10%; video poker 10%; other games 0% unless stated. Ontario contributions may differ per approved game listing.
Max bet while wagering: CAD 5 per spin/hand or 10% of bonus amount (whichever is lower), unless the promotion specifies otherwise.
Prohibited actions: Low-risk betting, equal/zero margin bets, delaying bonus rounds/free spins, or using multiple accounts to gain advantage.

Combining promotions and withdrawals

Non‑stacking: Only one active bonus at a time unless expressly allowed.
Withdrawal impact: Requesting a withdrawal before completing wagering may forfeit the active bonus and associated winnings.
Transparency: Real Money and Bonus Balances are shown separately; the system stakes from Real Money first unless the promo states otherwise.

Payments & Withdrawals

Observe: Transparent payments protect users and align with AML obligations and provincial rules.

Expand: Ontario uses AGCO/iGO‑permitted methods; non-Ontario access follows Curaçao rules where lawful. Finacol Limited (Cyprus) may process payments.

Reflect: We aim for timely processing subject to verification, risk checks, and regulatory limits.

Deposit methods and limits

Ontario: Permitted options include Visa/Mastercard debit/credit, Interac, bank transfer, and approved e‑wallets. Cryptocurrency is not offered to Ontario users.
Non‑Ontario Canada: Cards, Interac, bank transfer, approved e‑wallets, and where lawful, certain cryptocurrencies under the Curaçao licence. Availability varies by location, bank, and provider.
Limits/fees: Minimum deposit CAD 10; maximum per transaction and any fees are shown at cashier before confirmation.

Withdrawals

Process: Withdrawals are, where possible, paid back to the original method. You may be asked for enhanced KYC, proof of payment ownership, and source of funds.
Timeframes: Internal review 24-72 hours after all verifications; delivery thereafter depends on method (e.g., cards 1-5 business days; bank transfer 1-5 business days; e‑wallets up to 24 hours).
Limits: Daily/weekly/monthly caps may apply and are displayed in the cashier. Progressive jackpot payouts follow provider rules.
Fees: We do not charge routine withdrawal fees; third‑party or currency conversion fees may apply.

AML/ATF and refunds

Compliance: Transactions are monitored under applicable AML/ATF laws and FATF standards. We may hold or refuse transactions inconsistent with your profile or legal requirements.
Refunds/chargebacks: Unauthorized chargebacks may lead to account suspension and recovery of charges. Voided bets are refunded to Real Money Balance; voided bonuses are removed.

Payment processing may be performed by Finacol Limited, Athinon 5, Agios Antonios, 1015 Nicosia, Cyprus, for certain transactions.

Limitation of Liability

Observe: Users require clarity on our responsibilities and limitations under Canadian consumer protections.

Expand: Clauses preserve statutory rights and reflect industry practice on technical failures and obvious errors.

Reflect: These limits apply to the fullest extent permitted by law and do not exclude rights that cannot be limited.

Our obligations: Provide games fairly and settle bets according to published rules and accurate results.
No warranty: Services are provided "as is"; we do not guarantee uninterrupted, error‑free operation.
Exclusions: We are not liable for losses arising from internet failures, device errors, provider outages, or events beyond our reasonable control.
Obvious errors/malfunctions: We may void affected bets and restore your balance to the pre‑error state.
Cap: Our maximum aggregate liability for any claim related to a specific bet/game is limited to the amount staked on that bet/game or CAD 1,000, whichever is lower, except where prohibited by law.
Ontario note: Nothing herein limits rights or remedies required by Ontario/Canadian law.

Intellectual Property Rights

Observe: Content and software are protected by IP laws.

Expand: Protection applies to trademarks, UI, text, graphics, and software provided by us or licensors.

Reflect: Use is limited to personal, non‑commercial purposes within the platform.

Ownership: All rights in the site, software, and content belong to the Operator or its licensors.
Restrictions: You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works without prior written consent.
Trademarks: "power-play" and associated marks may not be used without authorization.

Privacy & Data Protection

Observe: Users need to know how data is processed and transferred cross‑border.

Expand: We align with applicable Canadian privacy laws (including PIPEDA where applicable) and AGCO/iGO requirements.

Reflect: All personal data is processed in accordance with our Privacy Policy available on https://power-play-ca.com.

Purpose: Account operation, KYC/AML checks, responsible gambling, fraud prevention, and service improvement.
Transfers: Data may be processed in Curaçao, Cyprus, and other locations subject to contractual safeguards.
Rights: You may access, correct, or request deletion of your data in line with the Privacy Policy and applicable law.

Changes to Terms

Observe: Users must be informed of updates and given choices.

Expand: Material changes require clear notice; continued use implies acceptance.

Reflect: We aim for transparent, timely communication.

Notice: We will notify you of material updates via in‑account banner and/or email at least 7 days in advance where feasible, except where immediate changes are required by law or security.
Disagreement: If you do not agree, stop using the services and request account closure and withdrawal of any eligible Real Money Balance.
Versioning: The effective date at the top indicates the current version.

Termination & Suspension

Observe: Clear grounds and processes reduce disputes.

Expand: Incorporates regulatory triggers (KYC/AML, self‑exclusion, responsible gambling) and user protections.

Reflect: Actions will be proportionate and notified where lawful and feasible.

Grounds: KYC/AML failures, fraud/suspicion of fraud, policy breaches, multi‑accounting, chargebacks, self‑exclusion, responsible gaming restrictions, or regulatory direction.
Process: We may suspend pending investigation and request information. We will notify you of the reason unless prohibited by law or security.
Funds: On closure, Real Money Balance (net of chargebacks/fees and subject to AML/verification) will be paid out. Bonus Balance and uncleared bonus winnings are forfeited per Bonus Terms.
Self‑exclusion: Accounts are blocked for the selected period; any remaining Real Money Balance will be returned upon request, subject to verification.

Governing Law & Jurisdiction

Observe: Jurisdiction depends on player location and licensing regime.

Expand: Ontario users are governed by Ontario/Canada law; other users by Curaçao law, subject to mandatory consumer protections.

Reflect: Dispute pathways prioritize internal resolution and regulatory avenues.

Ontario players: These Terms are governed by the laws of Ontario and Canada. Disputes should first be raised with our support; if unresolved, you may escalate in accordance with iGaming Ontario/AGCO complaint processes. Courts of Ontario have non‑exclusive jurisdiction.
Non‑Ontario Canada: To the extent permitted by law, these Terms are governed by the laws of Curaçao, with the courts of Curaçao having non‑exclusive jurisdiction. Mandatory Canadian consumer protections, if applicable, prevail.
ADR: We may offer access to an independent dispute resolution body where available; details will be provided on request.

Contact Information

Observe: Users require reliable support and legal contact channels.

Expand: We list operational website contact, legal address, and payment processor details; some contact fields are not publicly specified.

Reflect: Use the channels below for prompt assistance or formal notices.

Customer Support (primary): Visit https://power-play-ca.com and use the in‑account help center or live chat/contact portal.
Email (general support): Not publicly specified; please use the secure contact form within your account for ticketed support.
Phone: Not publicly specified.
Legal Notices (Operator): Deck Entertainment B.V., Pletterijweg 43, 1st Floor, KeyDos Building, Curaçao, Dutch Caribbean.
Ontario regulatory queries: Raise a complaint through your power-play account first; escalation information for iGaming Ontario/AGCO will be provided if unresolved.
Payment processing inquiries (where applicable): Finacol Limited, Athinon 5, Agios Antonios, 1015 Nicosia, Cyprus.
Website: https://power-play-ca.com

Author: Avery Thompson